KhelPlay Rummy FAQs

Rummy related FAQs KHELPLAY RUMMY

1. How to get started?
2. Is it really essential to confirm the email id?
3. Why should I provide my email id?
4. Will any email ID do, or it is essential to give a valid ID?
5. Unable to log into my account. What should I do?
6. Forgot password! What should I do?
7. I forgot my Username. How can I get that?
8. What is the difference between Real Chips and Practice Chips?
9. Can I change my Username?
10. Confused about Avatar, why I need to have an Avatar?
11. What is the procedure for changing the password?
12. How can I change my profile details on KhelplayRummy.com?
13. What is Nickname?
14. How is it assigned?
15. Is it mandatory to get a KhelPlay Rummy Nickname?
16. I already have a Username. Why do I need a Nickname?
17. When clicking buttons of Lobby / Add Cash / Play Rummy the page doesn’t open?
 
 

Transactions related FAQs KHELPLAY RUMMY

1. How to purchase Real Chips?
2. Would it be safe to make use of credit/ debit card on your site?
3. Can I make the payment via online/ internet banking?
4. Why am I not getting the option to make deposits?
5. Amount has been deducted from my bank account but my khelPlayRummy.com account does not show any payment made. What is the problem?
6. Is there any minimum amount I require to pay for playing as a Real Player?
7. What is the procedure to win real cash on khelPlayRummy.com?
8. Am I giving my money in safe hands at KhelPlayRummy.com?
9. Is there any set Purchase Limit?
10. Is there any way I can raise my purchase limit?
 
 

Rummy related FAQs KHELPLAY RUMMY

1. How to get started?Top

Registered users need to just login at www.khelplayrummy.com with your login and password, click on the tab 'Play Rummy' and you are in the lobby. Now you need to just choose your game and table and click join.

For non-registered and first timers: You need to first register with KhelPlayRummy.com before you can use any of its features or play rummy. To register you need to choose a unique username and enter a valid email ID.

If you are already a registered user then all you require doing is to login to www.KhelPlayRummy.com with your registered username and password, click on the Play Rummy tab and choose the game table to begin playing.

2. Is it really essential to confirm the email id?Top

Yes! KhelPlayRummy.com needs to verify your given email ID, to ensure that the email belongs to you. Email id is confirmed by clicking the activation link mailed to you on the email you used to register.

3. Why should I provide my email id?Top

Email ID is the only means by which KhelPlayRummy.com can communicate with you. It is via your registered email that khelplayrummy.com can send you details related to various new and existing offers and the information regarding your account. You may also get in touch with khelplayrummy.com team via this registered email ID. Thus, it is mandatory for you to provide your valid email during registration at KhelPlayRummy.com.

4. Will any email ID do, or it is essential to give a valid ID?Top

A valid ID is mandatory. We suggest you to give an ID that you use frequently, as this will help to keep you updated with the latest happenings on the site. Once your account is created, the account related details and the URL required for the activation of account would be emailed to this registered email.

5. Unable to log into my account. What should I do?Top

Firstly, please ensure that you are registered on the site. Also make sure you have activated your account by clicking on the activation link sent to your registered email.

If you are registered, your account activated and you are still not able to login, chances are that you are entering a wrong username/ password. If you have forgotten your username / password then Click Here to know the same.

6. Forgot password! What should I do?Top

KhelPlayRummy.com has got in place a reset password link. When you forget your password, all you need to do is click on forgot password link. You will be asked to enter your registered email ID. An email with reset password link along with further instructions would be emailed to you

7. I forgot my Username. How can I get that?Top

Just write an email at support@khelplayrummy.com to request the same. You must write the email from your registered email ID only. Email from any other ID will not be entertained.

8. What is the difference between Real Chips and Practice Chips?Top

The names are self-explanatory; however here is more about them:

Real Chips:Real Chips are cash chips that you need to purchase by depositing cash in your KhelPlayRummy account. Once your deposit is processed your account is upgraded to play Real Rummy online. The Real Chips in your account can now be used to play Rummy for cash and you can play Indian Rummy games available under the Real Play option on KhelplayRummy.com. Please note that you need to be above the age of 18 years to play with real chips.

Practice Chips: Practice Chips can be used to play free games on the site under the tab Practice. 10,000 practice chips are deposited in your account when you register on KhelplayRummy.com. When you run out of Practice Chips, press of a refresh button beside Practice chip which will refill your Practice Chips account with 10,000 more practice chips.

9. Can I change my Username?Top

No, player cannot change or modify username once created. Hence we suggest that you choose a user name with utmost care while registering and creating your account. It is generally advised that you select a username that is easy to remember, unique and can also conceal your actual identity if discretion is what you seek. Your counterparts at the table (while playing online Rummy) can view your username.

10. Confused about Avatar, why I need to have an Avatar?Top

Avatars are basically portraits of nicely defined caricature. You can choose an Avatar from our bank or upload your own image, appropriate snapshot (no indecent) or otherwise. Avatars will be how people will see you on KhelPlayRummy.com, if you seek discretion than kindly do not upload a picture and use an Avatar from the bank instead.

11. What is the procedure for changing the password?Top

You can change your password any time you want. After logging on to your account, you may go to My Account tab, available on the left panel is Change Password option. Once you have changed a password an email is sent to your registered account to notify you of the change.

12. How can I change my profile details on KhelplayRummy.com?Top

In order to change/ edit some of your profile details you will have to write to our customer service team at support@khelplayrummy

13. What is Nickname?Top

It is a unique identifier assigned to every user when he plays his first rummy game (practice or cash).

14. How is it assigned?Top

When a user opens the lobby for the very first time, a pop up asking him to enter a nickname is displayed.

15. Is it mandatory to get a KhelPlay Rummy Nickname?Top

Yes, else you won't be able to play your favourite Rummy game.

16. I already have a Username. Why do I need a Nickname?Top

Username will help you log in to your KhelPlay Rummy account but it will be the Nickname with which you can play in the games lobby.

 

17. When clicking buttons of Lobby / Add Cash / Play Rummy the page doesn’t open?Top

This could happen because pop-up settings have been blocked in your browser. The solution here is to enable pop-ups in your settings, and add www.Khelplayrummy.com to your list of safe and trusted sites.


 

Transactions related FAQs KHELPLAY RUMMY

1. How to purchase Real Chips?Top

The procedure to make a deposit is easy. Firstly you need to ensure that you are logged in on KhelPlayRummy.com. Click on the 'Cashier' tab, and then click on 'Deposits.' You have the option to purchase Real Chips by making payment via multiple options such as Debit or Credit Card, Net banking, Cash Pickup etc.

2. Would it be safe to make use of credit/ debit card on your site?Top

It is absolutely safe to use your choice of card for transaction. All the transactions at KhelPlayRummy.com are encoded with 128 bit-SSL and are thus totally safe. Our team ensures that your data remains safe. All the safety measures are taken for this purpose.

3. Can I make the payment via online/ internet banking?Top

Yes, you can make a deposit selecting Net banking option and enter the required details when prompted.

4. Why am I not getting the option to make deposits?Top

There are two important criteria which need to be fulfilled before your deposit can be accepted. Your profile needs to be complete and your email needs to be verified. Kindly fulfill these criteria if you wish to make a deposit. For any further help in this regard, kindly get in touch with our customer care, who is forever ready to assist you.

5. Amount has been deducted from my bank account but my khelPlayRummy.com account does not show any payment made. What is the problem?Top

You may write at support@khelplayrummy.com to get the matter checked and rectified. Please send the email from your registered email ID only. Message from any other email than those registered with us will not be entertained.

6. Is there any minimum amount I require to pay for playing as a Real Player?Top

Yes! You need to purchase Rs.50/- worth in real chips to start playing Real Play.

7. What is the procedure to win real cash on khelPlayRummy.com?Top

Real Chips games are games that require you to play with Real Chips (after deposit), chips that are purchased by you after making deposits. When you play using Real Chips, you win Real Chips. You may redeem these chips for real cash. This can be done via Withdrawal Requests on KhelPlayRummy.com.

8. Am I giving my money in safe hands at KhelPlayRummy.com?Top

Absolutely, KhelPlayRummy.com has employed and invested to build a system which is cent per cent secured. We have taken all the measures to ascertain that your money remains safe. So you don't have to worry about that aspect.

9. Is there any set Purchase Limit?Top

Yes. The purchase limit is set on the basis of the games you play on KhelPlayRummy.com. You have a daily, weekly and monthly limit for buying the real chips.

10. Is there any way I can raise my purchase limit?Top

If you wish to get your purchase limit raised then please email us at support@khelplayrummy.com.The email must be written from your registered email address only.

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